Customer Testimonials
Great place to shop for o new car. Good customer service always. Great courtesy and listening skills
Gypsi is always friendly and supportive. She helped find a loaner for my warranty service, kept me informed with timely updates to manage expectations. Issue fixed on first visit.
Fred was very knowledgeable and willing to get what I wanted and getting the extras added on .
Thank you Gypsy for your friendly customer service. It's always a pleasure to come into the dealership and have you help us.
My salesman, Brent Fortner was top notch! He helped me through the entire process from initially expressing interest in the vehicle through completing the sale upon arrival of the vehicle to the dealership. His level of communication is well beyond anything I've experienced with any prior car buying experiences. Always available both prior and even after my purchase. Highly recommended!
There was initially some disagreement with one of the sales managers over the value of my trade-in, requiring some back and forth negotiation, but after some time we were able to come to a fair agreement. Overall very pleased ... Read More DealerRater - Aug 30, 2025
Best car purchase I ever had would recommend this dealership to anybody would definitely come back
Very good dealership to work with. Entire staff is very friendly. Takes the time to answer any questions you have. I would recommend this dealership to anyone looking to purchase a new or used car or truck.
Knowledgeable staff that answered all of our questions fully. It was great to work with them and we would buy from this dealer again.
We had an excellent experience buying a new Chevy Blazer. We knew what we wanted before coming in and they were able to meet our needs. The sales person was courteous and polite, very helpful.
There was a good selection of the vehicles I was looking for. Parking was easy to find. We were quickly greeted and taken for test drives. Everyone was pleasant and helpful. Tracy helped us find the right EV I was looking for at the right price.
I was extremely happy with my whole experience at Auburn Chevrolet! Every person I came into contact with was outstanding. Especially Fred Dearing who helped me through the whole process. He was knowledgeable, kind, a great communicator, and went the extra mile to help me get the right car. I love my new Chevy Equinox! Also deserving of a special call out are Jamie Klinebriel and Dustin Dearing for all their hard work and kindness. It honestly felt like I was part of the family there. I have never had such a wonderful experience at a car dealership as I ... Read More DealerRater - Oct 15, 2024
They were very easy to work with. I felt like there was no game-playing, such as what often happens at car dealers. I also appreciated that I was given freedom to truly test-drive prospective cars.
Scheduled for a recall. Given a 1 hour by the GMC rep who Scheduled it. Sat for 40 mins and went outside for some air. Walked around the building to hear my horn honking. Worker opened the door and I asked if he was just then bringing it in. He stated he just got the ticket! Said it would be another half hour. Sat again for 45 minutes and went back outside to see my car sitting with the keys in it and a bunch of employees just yapping. Walked up and told him the keys were in it and I was leaving! ... Read More DealerRater - Jul 23, 2024
VERY EASY TO WORK WITH AND EVERYONE WAS GREAT FROM THE SALESMAN SCOTT ROY TO MANAGEMENT AND FINANCE.
Always great service! I had a “Check air bag” warning. Turns out, I had a slight leak from my cab light. The tech found the problem, took apart and dried the interior and replaced the sensor under my driver’s seat that was corroded due to moisture.
Gypsi at service desk did a great job of receiving and keeping me informed with status of work. Gypsi also took time to obtain best appointment time for other work that I had scheduled, she was able to work with my schedule.
Auburn Chevrolet has their stuff together. They are professional, realistic, and they aren’t looking to sell you a box on wheels. They want you to love your car as much as you hope to. They aren’t pushy and from my experience, they were honest from every angle. I highly recommend checking them out.
Service was great and fast. I enjoy coming back to Auburn Chevrolet!!! Good and fast
my car broke down in the middle of nowhere, I had no idea why. car went from driving, stepped on breaks at a stop light, when turned green, pushed gas pedal and it just raved up and would not go. pushed it into nearby parking lot, saw that it leaked lots of fluid! was able to tow it to my friendly dealership. Gypsy was super helpful as always! they were super helpful and courteous in dealing with my issue. thankfully it was just a simple clamp that came loose, and was an easy peasy fix! thanks Auburn Chevy!
The Auburn Chevrolet always provides excellent service. Cindy R always provides superior service in the service department. She is thorough and very responsive.
All these people in the dealership were kind and helpful. We enjoyed the time spent at the dealership.
Great service! Brent was welcoming, knowledgeable and was great to work with! He wasn't pushy, didn't pressure us and mostly was very patient and answered all our questions!
Great experience. Fast service and attentive staff. Thank you for such a positive truck purchase!
They got my veh in early and it was ready in about 30 minutes. The people working the desk were helpful and friendly
Faiz was a pleasure to work with and knew his trucks well! Highly recommend this place.
I bought a 2019 toyata Tacoma and Patrick was an exceptional rep, was very clear and upfront about the car and it's upsides and downsides. Allowed me to get it independently inspected and was willing to negotiate to fit my budget. Overall I felt like he did his best to be straight with me and give me the most straightforward answers to my questions. Car shopping is not my strong suite so take this review with a grain of salt. but if you're looking for a car stop by and talk with them, it's worth at least talking ... Read More Google - Jun 7, 2024
It was a wonderful experience. My salesman was G. Fred Dearing, a kindly gentleman who understands that simple conversation without playing games is what buyers expect today. Fred had me take a test drive that offers various road situations including bumpy roads, railroad tracks, steep hills, as well as town, rural, and highway drive--all in about a five mile trip. Fred was thoroughly knowledgeable and spent a long time showing me for every feature of the car works. His decades in the business show, because he is clearly experienced and has mastered his trade. No salesman has ever demonstrated a ... Read More Google - Jun 6, 2024
Had a great experience with sales, but Gypsy in the service dept completely dropped the ball and ruined the rest of our time with auburn Chevy. Very disappointed in the lack of communication between team members causing extreme confusion and anger for customers.
Great service overall. Staff is very helpful and follows through. Auburn Chevrolet is the only place I take my vehicle.
Extremely helpful with the transaction All persons were helpful . This is my second corvette that I have purchased from Auburn Chevrolet.
Brent and James are the most honest salesmen I have ever dealt with. Brent took his time and left my wife and I feeling like we were the most important people in the building. He honestly cares about the customer, which cannot be faked. James work ethic and integrity are foundational. James did not hesitate to admit when he made a mistake. Even though it didn’t seem like a big deal to me at the time, he took ownership. From my life experiences this trait is far too uncommon and made a lasting impression on me. I will absolutely ... Read More DealerRater - May 29, 2024
Great experience buying the truck. Everyone at the dealership was helpful throughout the entire process.
This is a good shop. Prices are competitive with independent repair shops. But, you get GM parts and GM quality. The work is completed on time, or plenty of advance notification is given. The staff are personable and there to make sure the customer's vehicles are fixed correctly.
The service was fast and the staff were helpful and courteous. I can't complain at all.
Nathan, was most excellent, answering my question and following up in a timely manner, with my concern. The dealership got vehicle my fix and stood behind the extended warranty that I had purchased I would highly recommend family and friends to purchase their next vehicle from Auburn Chevrolet, just base on the service department alone, thank you
I had an unexpectedly delightful experience during my visit! Although I initially walked in through the wrong entrance, Eric from sales was incredibly helpful and personally guided me to the right place. Gypsi in customer care was equally accommodating, making the entire visit smooth and pleasant. What could have been a stressful trip turned out to be enjoyable, and it was quicker than I anticipated. Kudos to the team for their exceptional service!
Was inform of the status of Service * * ***** And called Me as soon as the Car was done
5 times I've had my car for repair, The same problem every time. The radiator reservoir continues to leak. Supposedly the repaired hoses and 4 reservoirs. Still no results. After hundreds of dollars there is no results. I'm trying to figure out what to fo now that my finances have been completed. It a shame how these car companies get away with this. And the Attorney General turns a blind eye in which to justify the issue.
Iam a loyal customer and l appreciate great people at Auburn Chevrolet especially Candie my saleswoman and the financial person Nate. Also the reception person.Give them all 10 stars
Customer service is phenomenal. The wait times aren’t long. The agents communicate frequently regarding updates on your service.
Some of the employees are very unprofessional. Arguing in the lobby about not wanting to give a estimate for trade in until a contract is signed. When you are signing the contract they state that the loan credit union is including a special rate for the extended warranty. They just automatically include it into the bill. Our sales person was pretty good. He had to wash our vehicle himself because there was no lot attendant. The vehicle was nice only down side was it didn't have floor mats or a second key.
Nice people. They all let me know what was going on. Appreciated that I could talk to a real person on the phone. Love that you have a shuttle service. The driver was very nice too. It would have all been even better if it hadn't cost so much, but then so would everything else.
Great place see Patrick if your looking for a great deal
Dealership was great had a great experience in there that’s why I continue to do business with you guys
Patrick was amazing. Don’t ever make him change. He wasn’t pushy but still very professional. He is the reason we ended up coming to your dealership, because of his respect and kindness. We were also very happy with the way the sales manager made sure that we are going to get our AC fixed, and will make sure to recommend this place in the future. Edit: the service department ruined our experience with their lack of communication and service. While sales is great, I do not recommend working with their service dept.
I took my vehicle in for an oil change, and now AC don’t work, wheel barring off, etc. I believe the person responsible for servicing my car did the wrong work order on my car as it took him 3 hrs smh to do just an oil change. Called to advise of this and they took no accountability definitely filing a legal claim.
Very friendly employees that are willing to help with your needs. I always feel like I’m being treated very professionally.
After we "discovered" Auburn Chevrolet, we don't take our Chevys to any other dealership or repair shop. They are the best.
Brought my vehicle in for repairs, was assigned to Nathan as my service advisor and he did great. Went out of his way to do what he could to make my time easier while my truck needed to stay for days to get repaired. Also the mechanic who worked on my vehicle Tony, came out during pick up, and made sure things were right and helped explained what happen and what he did to repair the vehicle. Thanks Tony and Nathan.
Brought my Silverado in for oil change service and top off the DEF fluid. Quick and easy and the price was reasonable. Gypsi my advisor was great to deal with. Thank you.
Very helpful, getting work done on my vehicle was quick and painless. Thank you very much
They did a wonderful job getting my Jeep fixed. Even though they’re not a Jeep dealership, they still were able to fix it and get it back to me fast. The parts came in and they finished it quickly after that. I bought my Jeep from them and they’ve been very good to me from start to now. I will be back for my next vehicle and I will buy from them. If you want a good overall process, go to Auburn Chevrolet. They’ve never steered me wrong and I definitely think you can’t go wrong ... Read More Google - May 10, 2024
I couldn't be more pleased with my experience at Auburn Chevrolet. They were able to answer all my questions and made the purchase process easy!
Friendly and efficient, disappointed they can't fix my hood.
Jamie Bothell a pleasure to work with. Bought several trucks from Jamie who always gives us great service and a great deal!
Wife and I did not expect to purchase a vehicle on Star Wars day! Force was strong I guess. Good group of people working there! Will be back for future business.
Went there to get oil changed and tire rotation done and after paying almost $200 they only topped off the washer fluid and wanted to charge me a whole gallon of coolant just to top it off when they done it in past. Horrible
It was a great purchasing experience. We drove 200 miles to test drive a gas Silverado 2500 and Scott Roy was very helpful and didn't pressure us. We ended up ordering a truck from Scott and the delivery was several weeks faster than we expected. Thanks for the great truck!
The salesman who sold us the car was great, finance department and sales manager were kind and helpful. Car did have a broken taillight which wasn’t addressed until after the purchase but they made it right. Initially started working with a gal who was a little dishonest and failed to relay info to the gentlemen who actually sold us the vehicle
Jamie Bothell is one heck of a nice guy and is completely knowledgeable about his products. Did a great job helping us with our truck purchase
My truck has been in the shop for 3 months with no eta to finish
It was fantastic
Buying my Colorado was a pleasant, easy process. Jaime came through on everything he said. We would definitely recommend Auburn Chevrolet.
Everyone was very friendly and professional. Jamie had my new car all ready for me and there were no surprises. Completely satisfied with everything!
Gypsi Longmire is wonderful to work with. I was unable to get an online service appointment when I wanted it. One call to Gypsi and she was able to work me in. She takes care of out Chevrolet cars and we really appreciate her.
The dealership is usually courteous. The day of the service was a long day. There was a schedualing mix up and caused a back up.
Fast, efficient, pleasant
Gypsi got me checked in and had my car ready for me before asked for
I bought a new battery and installed it. Vehicle started right up. The next day it wouldn’t start. We had it towed to the dealership figuring there was a different issue. They charged me a $240 diagnostic fee and another $175 to tell me my vehicle is fine—it was the new battery, they had sold me a bad $220 battery. With the tow bill and new battery and extra costs, it was over $1,000 because they sold me a bad battery. They warrantied the battery because it was new and they waived the battery install fee but it was a lot of ... Read More Google - Apr 25, 2024
A great crew to work with.
Great customer service. Quality work, thank you.
The experience was no pressure, the pricing was fair and very everyone was very friendly.
Amazing team and service dept. Thank you!
Very good place to have vehicle maintained, Gypsi was absolutely amazing, she kept me informed through the process, always letting me know what was going on, I would highly recommend auburn Chevrolet to anyone, I know there my number 1 go to
They were able to find the vehicle I wanted even though they didn’t have the one I was looking for in their inventory. The entire lease process was painless and easy. They even went above and beyond with an accessory install request. Definitely will be using them again when I need vehicle in the future.
This was hands down the best car buying experience my wife and I have had. Fred went out of his way to help us make a deal and was absolutely amazing! He showed me all the little gadgets that came with our car to make sure we were comfortable driving it. Fred was super personable and made us feel comfortable the entire time we were there. The finance office was also super helpful. We traded in our car and they made it a super smooth process. Everyone there was very helpful and nice. When we’re in the market for ... Read More DealerRater - Apr 10, 2024
This was the worst automobile purchase experience of my life. I purchased a brand new 2024 Chevy Silverado from this dealer and as soon as I got the truck home I noticed the headlights were extremely foggy due to excessive moisture. I went back to the dealer the next day and was told to contact the service department. I contacted the service department and was told that GM considers this normal. As if this wasn't enough, my check engine light recently came on. The truck just hit 1000 miles and already a check engine light. I can not believe that a ... Read More DealerRater - Apr 9, 2024
Cindy help me over there she was wonderful made everything went really smooth
Great experience with the customer service. Every time I take my car there for a service. I get the best service.
As always the service personnel was perfect and helpful. The service was very good as well
The first rep I spoke with promised to call me back within 20 minutes. After about 45 minutes, I called the dealership and talked with another rep. She told me that she too will need about 20 minutes to find out how soon the replacement part will be available. I received a call back within 15 minutes with an estimated cost and the timing of the part. I received a call two hours earlier than promised, which was amazing! I was able to get on the road and get home to Spokane quickly.
Candie was exceptional at everything from the first visit to see what vehicle we were looking at. To her knowledge, about the Suburban and especially about the electronics. Also so patient helping with our phones to get everything set up. Thank you again!
As allay a wonderful experience.
We arrived at Auburn Chevrolet just to look at a ZR2 Colorado and were initially not excited to have to talk to a sales rep. Brent Fortner met my wife and I as we were looking over the two ZR2's on site and right from the start he let us know that he was there to help us and for us to take our time, no pressure.
Brent was super friendly and up front on everything about the trucks we were looking at. We initially were not going to buy a truck this past Sunday and even had to ... Read More Google - Apr 3, 2024
Great service. Very professional and friendly. Gypsi helped me very quickly. I like the place, it's very convenient for me.
Everything went perfectly. Friendly and efficient service. They had a comfortable waiting area as well.
Dan C in the parts department is fantastic! Quick, knowledgeable, and very helpful! Thank you!
They are always easy to work with and no high stress sales tactics. The service and part department are top notch!
My experience at the dealership was excellent. All of my concerns and questons were answered.
Happy with the body shop repair on my Vehicle, after having an accident. When I had one concern, they followed up promptly.
A good dealer to get service on your car or truck. Cindy Z. Always is aware of Chevy or GM discounts for service.that is really helpful .
Nathan was great and called me back almost immediately when I had a follow-up question.
Service was great. Nathan was very efficient when I dropped my truck off. Explained what was needed, and how it related to the warranty. Work was done very fast, and I was notified via text (at my request) when it was completed. I paid via GM points and picked the truck up. Very good, low drama experience. I will continue to use Auburn Chevrolet for my Colorado.
Excellent customer service and customer support!! I will definitely come back to Auburn Chevrolet! Thanks!!
To date the discussions have been thorough and technical enough to appreciate their understanding of my questions and needs. Service has been timely based on prescheduled appointments. All good.