SMS Terms & Conditions

Universal Auto Group II, Inc. dba Auburn Chevrolet
1600 Auburn Way N, Auburn, WA, 98002
Effective date: January 1, 2026

These terms describe the text-messaging program of Universal Auto Group II, Inc. dba Auburn Chevrolet (“we,” “us,” or “the Dealership”). They apply to SMS and MMS messages we send to customers and prospective customers in connection with new- and used-vehicle sales, service, parts, and related dealership business.

Program description
If you opt in, we may send text messages about:

  • Vehicle inquiries, inventory availability, pricing follow-up, and appointment scheduling
  • Purchase, lease, and financing status (including notices permitted by Washington dealer law)
  • Service and parts appointments, vehicle-ready notices, maintenance reminders, and recall/safety information
  • Promotional offers and dealership events, only if you have consented to marketing texts

Messages may be sent using an automatic telephone dialing system or other automated technology. Providing your number and opting in is not a condition of purchasing any vehicle, parts, or service.

How you opt in
You may opt in by:

  • Checking the SMS consent box on our website forms
  • Providing your mobile number to a dealership employee and agreeing to receive texts
  • Replying YES to a confirmation text we send after you request contact

Washington law requires clear, affirmative consent in advance before we send commercial/promotional texts to a Washington mobile number. We will not send marketing texts unless that consent has been obtained. You may decline SMS and still buy, lease, or service a vehicle with us.

Message frequency
Message frequency varies based on your inquiry or visit.

  • Sales conversations: typically about 5–20 messages per active conversation
  • Service and parts: typically about 3–10 messages per appointment or repair
  • After-hours or hold-time notices: typically 1–2 messages

We do not send a fixed number of marketing texts each month. Volume depends on your activity with the Dealership.

Message and data rates
Message and data rates may apply for messages we send and messages you send, according to your wireless plan. Contact your carrier for details. Carriers are not liable for delayed or undelivered messages.

Hours
Marketing and promotional texts to Washington recipients are sent only between 8:00 a.m. and 8:00 p.m. in the recipient’s local time, except for time-sensitive transactional notices you requested (for example, “your vehicle is ready” or a finance/accept-or-reject notice).

Opt out
Reply STOP to any message to cancel. You will receive one confirmation, and we will stop marketing texts to that number. You may also opt out by telling any dealership employee, emailing [email protected] or calling (253) 833-2000. We honor any reasonable opt-out request.

After you opt out, we may still send a legally required or safety-related message about a vehicle you own or a transaction in process, but we will not send promotional texts unless you opt in again.

To rejoin, reply START or YES, or complete a new opt-in on our website.

Help
Reply HELP or contact us at [main phone] or [email].

Privacy; no third-party sharing of SMS consent
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing with service providers that operate our texting platform, CRM, or customer-service tools is permitted only to send or support messages you requested. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your number is used only as described in these terms and our Privacy Policy. We do not sell SMS opt-in data.

Eligibility
You represent that you are the subscriber or customary user of the mobile number provided and that you are at least 18 years of age.

Advertising standards
Any price, payment, APR, lease, rebate, or offer in a text is advertising under Washington law. Material terms, limitations, and a documentary service fee disclosure (when a price or payment is advertised) will appear in the message or on a linked page before you are asked to act. We do not advertise vehicles that are not available, and we do not require SMS consent to complete a purchase.

Changes
We may update these terms by posting the revised version on this page. Continued opt-in after an update means you accept the revised terms.

Contact
Auburn Chevrolet
1600 Auburn Way N
Auburn, WA 98002
Phone: 253-833-2000
Email: [email protected]